Physical Accessibility:

Access to the main hall, part of the ground floor, the shop and accessible toilet facilities is via portable ramps. Manual wheelchair users will require the assistance of an able pusher to access the inclined path up to the main hall entrance. Although every effort has been made to improve access for all visitors, a small percentage of the exhibits are not wheelchair accessible due to the historic nature of the building.  Assistance dogs welcome, both within the Castle and its grounds.

There is a linear walk around the castle grounds which is accessible for wheelchair users although some steeper slopes may require the assistance of an able pusher.

We look forward to welcoming you and if you have any queries or require any additional assistance please contact us.

Sensory Accessibility:

  • All our spaces are staffed so please ask us if you need any assistance
  • Assistance dogs welcome
  • Large-print guides for our permanent displays are not yet available but our warder team are happy to help if you would like the labels describing – please ask reception staff.
  • We are working towards having certain items from our collections available to hold and touch.
  • We have restricted the noise levels in the museum to the audio of two films and occasionally military band music played in the shop.
  • Lighting levels are generally good in the displays and all walkways and stairs are well lit. There are no flashing or strobing lights

Autism-friendly opening:

Starting in 2021, we will be trialling an Autism ‘Early-Birds’ museum opening, with the whole place to yourselves for an hour before we open to our other visitors. It’s really important to us that we can provide for families and visitors with ASD so please do let us know if there is anything you think we can provide to help with your visit.

The sessions will also include the loan of a backpack with useful things in, like ear-defenders, fiddle toys, and clear plans and maps to find your way around the museum the way you’d like to.

We hope that we can bring you two ‘Early Birds’ sessions per month, but please do check in before your 2020 visit and we can update you on our progress…

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